The reason most gyms stay on software they have outgrown is not the price — it is three years of member history they cannot face retyping. You do not have to. Send us the file and we move it, on every plan including the free one.
We have imported from all of these:
And what comes across: members with photos, your own member codes, packages and prices, membership start and end dates, outstanding dues, payment history, attendance history, trainers, and enquiries. If it exists as a list in your old system, ask.
An Excel export, a CSV, a database backup, or a screenshot of your old software's export screen if you are not sure what it can give you. No format is too awkward to ask about.
Before anything is imported you get a plain summary: how many members, how many with dues, what we found twice, what is missing. If something needs your decision, you make it - we do not guess.
Members, packages, dates, dues, payment history and attendance go in. Your member codes stay as they are. You log in and check your own numbers against your old system.
Carry on collecting in the old system for a few days until you trust the new one. There is no pressure to cut over on a particular date.
On the day you are ready we import whatever happened in the gap, point the biometric device at Fitplex, and you stop opening the old software.
Two things are worth saying before you start.
Your data is probably messier than you think. Nearly every import turns up the same member entered twice, packages named three different ways, and dues that do not reconcile. That is not a criticism — it is what happens over years at a busy front desk. We will show you the list rather than import it quietly and let you find it in six months.
Some things genuinely cannot come across. If your old software holds data it will not export, we cannot conjure it. Ask them for a full export in writing early; it is your data and most vendors will provide it. If they refuse, tell us and we will look at what else is possible.
That is the most common migration we do, and Fitplex Free is free forever for up to 75 members — so moving off a sheet costs nothing at all. Here is where a spreadsheet stops holding up.
Genuinely free, on every plan including the free one. We do not charge a setup fee, an onboarding fee or a per-record fee. If someone quotes you for data import, it is not us.
Members with photos, packages and their prices, membership start and end dates, payment history, outstanding dues, attendance history, trainers and staff, and enquiries or leads if you have them. If it is in your old system as a list, we can usually bring it across.
Excel or CSV is easiest, and almost every gym software can export one. If yours cannot, send us a database backup or screenshots of what the export screen offers and we will work out the route. We have done this from spreadsheets, from desktop software and from other cloud products.
A clean export of a few hundred members is usually live the same day. A messy one, or several years of payment history, takes two to three working days. We will tell you which yours is after we look at the file, not before.
Most of it is, and that is normal - duplicate members, two spellings of the same package, phone numbers with spaces. We clean what can be cleaned automatically and send you a list of what needs a human decision. We will not import the mess silently and let you discover it later.
Yes, and you should. Keep collecting in the old system until you are satisfied the numbers in Fitplex match. We do a final top-up import of anything that happened in between on the day you switch over.
Yes, if you want them to. Your existing member codes come across as they are, so the card on the member's keyring and the number in their head both still work.
Usually not. If your eSSL or ZKTeco machine already holds their fingerprints, we map the device PINs to the imported members and the machine keeps working. Send us the model number and we will confirm.
No charge, no commitment, and you will know exactly what your data looks like before you decide anything.