Support Hub

Let's Start a Conversation

Have questions? Reach out via any channel or start a live session. We are standing by to help scale your business.

Call Hotline

Mon - Fri, 9AM - 6PM IST

+91 (080) 6217 8236

Email Support

Guaranteed 24-hr response

info@cybexinnovation.com

WhatsApp Active

Direct chat with agents

+91 89277 73048

Live Chat Online

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SYSTEM STATUS: NOMINAL
Active Monitor

Customer Operations Center

Live health & support metrics updated 30s ago

< 15m
Avg Wait
99.9%
SLA Rate
99.4%
Satisfaction

Our Support Commitments

  • Migration Assistance: Free onboarding support to safely migrate all member databases from any existing software.
  • Lifetime Training: Continued access to training materials and priority updates for your gym administrators and trainers.

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Fill in the details below and a Fitplex Product Specialist will connect with you to showcase our product and answer your queries.

FAQ

Frequently Asked Questions

Everything you need to know about Fitplex

Do you offer a free trial?

Yes! We offer a free 14-day trial with all features included. No credit card required to start. You'll have full access to explore every feature of Fitplex during the trial period.

What payment methods do you accept?

We accept all major payment methods including credit/debit cards (Visa, Mastercard, RuPay), UPI, net banking, and direct bank transfers. All payments are processed securely.

Is my data secure?

Absolutely. We use enterprise-grade encryption (256-bit SSL) to protect your data. Our servers are hosted in secure data centers with automatic backups and robust security protocols.

Do you provide training?

Yes, we provide free onboarding and comprehensive training to get your team started quickly. Our support team will guide you through every feature and help you set up your gym on Fitplex.

Can I migrate my existing data?

Yes, our team helps you migrate data from any existing system seamlessly. Whether you're using spreadsheets, another software, or paper records, we'll help transfer all your member data safely.

What hardware do I need for face recognition?

Any Android tablet with a front camera works! No special or expensive hardware needed. We provide the app and help you set it up at your gym entrance. It's that simple.

Location

Find Us Here

Visit our head office in the heart of Bangalore's tech corridor.

Oxford Towers, Bangalore HQ

Bangalore Head Office

Unit 101, Oxford Towers, 139, HAL Old Airport Road, Kodihalli, Bangalore - 560008

Haridasmati, West Bengal Office

West Bengal Office

90 Haridasmati, Berhampore, Murshidabad, West Bengal - 742101